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Shipping Info

*Time listed does not include up to 72 hours processing time and time in customs(excluding Saturdays, Sundays, and Holidays).

SHIPPING WITHIN AUSTRALIA

Online orders for delivery within Australia are normally dispatched via Australia Post E-Parcel Express and usually arrive within 3-5 business days from dispatch. Shipping rates are calculated at time of purchase through the online store.

INTERNATIONAL SHIPPING

Engage ships to most* destinations around the world via DHL and should usually arrive within 3-14 business days from dispatch. DHL are not able to deliver to PO Box addresses, when placing your order please provide a physical postal address.

Orders should normally arrive within 3-7 business days from dispatch.

Engage does not accept any responsibility for customs delays, duties or taxes that may apply in the destination country. International customers will need to check with their local customs office in regard to what, if any, duty you may be liable for when the order arrives.

Shipping costs are calculated at time of purchase.

By confirming a purchase you are accepting responsibility for all Customs Charges incurred. You will be importing goods into your destination country. Engage wishes to remind you that as the importer of goods you are legally responsible for any and all taxes, duties, and charges by your Government.

Engage does not have any control over customs charges and are unable to advise what they will be, as it is based on your own countries regulations & compliances. If you are concerned about what charges you may be liable for, please check with your local customs office before proceeding to checkout.

All charges are to be paid by the customer on delivery of order.

Orders cannot be returned to sender.

At its absolute discretion, Engage may elect to offer you a refund if you choose not pay any duties and taxes at time of import. If we do however, Engage will deduct any customs fees that apply to the purchase paid by Engage from the refund amount.

* DHL Exclusion countries are Ascension, Bouvet Island, British Indian Ocean Territory, French Southern Territories, Heard & McDonald Islands, Johnston Island, Midway Island, Pitcairn, Russia, Tokelau, Tristan Da Cunha, Turkmenistan, Wake Island and Western Sahara. These countries orders will be sent by airmail. No tracking service is available to these destinations. Please allow up to 30 days for delivery of your order, Engage does not accept any responsibility for customs delays, duties or taxes that may apply in the destination country. Please note this is transport costs only and does not cover any import liabilities that may be applied by the Government of the destination country.