Engage® Shipping Policy
Last updated: Sep 2026
All orders are dispatched from Australia. Shipping rates are calculated at checkout based on your order weight and destination.
Australia
|
Service |
Rate |
|
Standard Shipping (AusPost) |
$10.00 AUD |
|
Express Shipping (AusPost) |
$15.00 AUD |
|
Free Standard Shipping |
Orders $150 AUD |
Applies to all Australian states and territories including WA.
International Shipping
We ship worldwide via Australia Post International Standard and Express. Rates are weight-based and shown at checkout.
Duties & Taxes
USA orders are shipped DDP (Delivered Duty Paid) - import duties and taxes are pre-paid at checkout and not included in free shipping cost. No surprise fees on delivery when your package reaches your country.
International Rate Guide (AUD, starting from 0-0.5kg)
Heavier orders will have exact rates calculated at checkout.
|
Destination |
Carrier |
Starting From (0–0.5kg) |
Free Shipping Threshold |
|
New Zealand |
AusPost (Standard) AusPost (Express) DHL Express |
$16.53+ AUD $15.51+ AUD $28.37+ AUD |
Free AusPost (Standard) for orders over $150 AUD |
|
Asia & China |
AusPost (Standard) AusPost (Express) DHL Express |
$23.09+ AUD $36.65+ AUD $40.96+ AUD |
Free AusPost (Standard) for orders over $250 AUD |
|
Pacific Islands |
AusPost (Standard) AusPost (Express) |
$24.91+ AUD $39.35+ AUD |
Free AusPost (Standard) for orders over $250 AUD |
|
Canada |
AusPost (Standard) AusPost (Express) DHL Express |
$18.47+ AUD $32.30+ AUD $39.33+ AUD |
Free AusPost (Standard) for orders over $250 AUD |
|
USA |
AusPost (Standard) AusPost (Express) |
$21.43+ AUD $30.20+ AUD |
Free AusPost (Standard) for orders over $200 USD |
|
UK & Ireland |
AusPost (Standard) AusPost (Express) DHL Express |
$25.57+ AUD $40.28+ AUD $41.13+ AUD |
Free AusPost (Standard) for orders over $250 AUD |
|
Western Europe |
AusPost (Standard) AusPost (Express) DHL Express |
$28.21+ AUD $42.65+ AUD $42.13+ AUD |
Free AusPost (Standard) for orders over $250 AUD |
|
Middle East & S. Africa |
AusPost (Standard) AusPost (Express) DHL Express |
$26.75+ AUD $42.65+ AUD $68.14+ AUD |
Free AusPost (Standard) for orders over $250 AUD |
|
Rest of World |
AusPost (Standard) AusPost (Express) DHL Express |
$30.02+ AUD $45.56+ AUD $107.47+ AUD |
Free AusPost (Standard) for orders over $250 AUD |
Processing & Dispatch
Orders are typically processed within 1-3 business days, Monday to Friday. However, during peak periods orders may take longer to process based on higher than usual order traffic.
Estimated Delivery Times
|
Destination |
DHL Express |
AusPost (Express) |
AusPost (Standard) |
|
Australia |
n/a |
1-5 business days |
3-10 business days |
|
New Zealand |
3-5 business days |
2-8 business days |
4-11 business days |
|
Asia & China |
3-8 business days |
2-8 business days |
4-11 business days |
|
Pacific Islands |
n/a |
3-7 business days |
10-25 business days |
|
USA & Canada |
2-6 business days |
2-6 business days |
4-11 business days |
|
UK & Europe |
3-5 business days |
3-9 business days |
8-20 business days |
|
Middle East & S. Africa |
3-7 business days |
3–10 business days |
8-20 business days |
|
Rest of World |
4-10 business days |
5-10 business days |
10-30 business days |
Tracking & Delivery
-
Tracking: All orders include a tracking number sent via email. You can track your parcel directly on the AusPost or DHL website, or via the link in your shipping confirmation.
-
Safe drop: If you are not home, AusPost may leave your parcel in a safe location or take it to your nearest Post Office for collection. You'll be notified via email or the MyPost app.
-
Missed delivery: Uncollected parcels held at a Post Office are typically returned to us after 10 business days. If this happens, please contact us to arrange reshipment at an additional cost.
Lost or Damaged Parcels
-
Lost parcels: If your tracking shows no movement for more than 5 business days (domestic) or 10 business days (international), please contact us and we will lodge an enquiry with the carrier on your behalf.
-
Damaged on arrival: Please photograph the damaged packaging and product before discarding anything, and contact us within 48 hours of delivery. We'll respond promptly to assist where possible.
Wholesale Orders
Shipping costs will be calculated and invoiced separately after your order is placed.
Questions?
For shipping enquiries, please contact us at info@engageind.com