Engage® Shipping Policy
Last updated: May 2026
All orders are dispatched from Australia. Shipping rates are calculated at checkout based on your order weight and destination.
Australia
|
Service |
Rate |
|
Standard Shipping (AusPost) |
$10.00 AUD |
|
Express Shipping (AusPost) |
$15.00 AUD |
|
Free Standard Shipping |
Orders $200–$999 AUD |
|
Wholesale Orders ($1,000+ AUD) |
Shipping invoiced separately via email |
Applies to all Australian states and territories including WA.
International Shipping
We ship worldwide via Australia Post International and DHL Express. Rates are weight-based and shown at checkout.
Free International Shipping is available on qualifying orders between $300-$999 AUD to most international destinations (see zone details below).
Wholesale orders ($1,000+ AUD): Shipping is invoiced separately, please select the "WHOLESALE ONLY" option at checkout and we will be in touch via email to arrange the shipping quote with you.
International Rate Guide (AUD, starting from 0–0.5kg)
Heavier orders will have exact rates calculated at checkout.
|
Destination |
Carrier |
Starting From (0–0.5kg) |
Free Shipping Threshold |
Wholesale |
|
New Zealand |
AusPost (Standard) AusPost (Express) DHL Express |
$16.53+ AUD $15.51+ AUD $28.37+ AUD |
Free AusPost (Standard) for orders $300–$999 AUD |
$1,000+ AUD |
|
Asia & China |
AusPost (Standard) AusPost (Express) DHL Express |
$23.09+ AUD $36.65+ AUD $40.96+ AUD |
Free AusPost (Standard) for orders $300–$999 AUD |
$1,000+ AUD |
|
Pacific Islands |
AusPost (Standard) AusPost (Express) |
$24.91+ AUD $39.35+ AUD |
Free AusPost (Standard) for orders $300–$999 AUD |
$1,000+ AUD |
|
Canada |
AusPost (Standard) AusPost (Express) DHL Express |
$18.47+ AUD $32.30+ AUD $39.33+ AUD |
Free AusPost (Standard) for orders $300–$999 AUD |
$1,000+ AUD |
|
USA |
AusPost (Standard) AusPost (Express) DHL Express |
$21.43+ AUD $30.20+ AUD $77.20+ AUD |
Free AusPost (Standard) for orders $300–$999 AUD |
$1,000+ AUD |
|
UK & Ireland |
AusPost (Standard) AusPost (Express) DHL Express |
$25.57+ AUD $40.28+ AUD $41.13+ AUD |
Free AusPost (Standard) for orders $300–$999 AUD |
$1,000+ AUD |
|
Western Europe |
AusPost (Standard) AusPost (Express) DHL Express |
$28.21+ AUD $42.65+ AUD $42.13+ AUD |
Free AusPost (Standard) for orders $300–$999 AUD |
$1,000+ AUD |
|
Middle East & S. Africa |
AusPost (Standard) AusPost (Express) DHL Express |
$26.75+ AUD $42.65+ AUD $68.14+ AUD |
Free AusPost (Standard) for orders $300–$999 AUD |
— |
|
Rest of World |
AusPost (Standard) AusPost (Express) DHL Express |
$30.02+ AUD $45.56+ AUD $107.47+ AUD |
Free AusPost (Standard) for orders $300–$999 AUD |
$1,000+ AUD |
Processing & Dispatch
Orders are typically processed within 1-3 business days, Monday to Friday. However, during peak periods orders may take longer to process based on higher than usual order traffic.
Estimated Delivery Times
|
Destination |
DHL Express |
AusPost (Express) |
AusPost (Standard) |
|
Australia |
n/a |
1–5 business days |
3–10 business days |
|
New Zealand |
3–5 business days |
2–8 business days |
4–11 business days |
|
Asia & China |
3–8 business days |
2–8 business days |
4–11 business days |
|
Pacific Islands |
n/a |
3–7 business days |
10–25 business days |
|
USA & Canada |
2–6 business days |
2–6 business days |
4–11 business days |
|
UK & Europe |
3–5 business days |
3–9 business days |
8–20 business days |
|
Middle East & S. Africa |
3–7 business days |
3–10 business days |
8–20 business days |
|
Rest of World |
4–10 business days |
5–10 business days |
10–30 business days |
Duties & Taxes
-
USA orders are shipped DDP (Delivered Duty Paid) - import duties and taxes are included in your shipping cost. No surprise fees on delivery.
-
All other international orders may be subject to import duties, taxes, and customs fees charged by the destination country. These charges are the responsibility of the customer and are not collected by Engage® at checkout.
Tracking & Delivery
-
Tracking: All orders include a tracking number sent via email. You can track your parcel directly on the AusPost or DHL website, or via the link in your shipping confirmation.
-
Safe drop: If you are not home, AusPost may leave your parcel in a safe location or take it to your nearest Post Office for collection. You'll be notified via email or the MyPost app.
-
Missed delivery: Uncollected parcels held at a Post Office are typically returned to us after 10 business days. If this happens, please contact us to arrange reshipment at an additional cost.
Lost or Damaged Parcels
-
Lost parcels: If your tracking shows no movement for more than 5 business days (domestic) or 10 business days (international), please contact us and we will lodge an enquiry with the carrier on your behalf.
-
Damaged on arrival: Please photograph the damaged packaging and product before discarding anything, and contact us within 48 hours of delivery. We'll respond promptly to assist where possible.
Wholesale Orders
Wholesale orders are considered all orders above AUD $1,000+ and are eligible for custom freight rates. Shipping costs will be calculated and invoiced separately after your order is placed. Please select the "WHOLESALE ONLY" option at checkout to proceed.
Questions?
For shipping enquiries, please contact us at info@engageind.com